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A Lifetime Guarantee

Every bathroom we install is backed by our genuine lifetime guarantee. No small print – just a real commitment you can count on.

Our Promise

Two years of full cover. A lifetime of protection beyond that.

Our guarantee works in two stages. The first two years cover everything in full. After that, your lifetime cover continues for as long as you own your home.

Years 1 & 2

Full Warranty

For the first two years after your bathroom is complete, everything is covered in full. If any product or fitting fails, or if any aspect of the installation falls short, we will come out, assess it, and resolve it at no cost to you whatsoever.

  • No call-out charge
  • No parts charge
  • No labour charge
  • Everything resolved at zero cost
Year 3 onwards

Lifetime Cover

After the two-year full warranty, your lifetime cover begins. If any product or fitting we installed develops a genuine functional fault at any point while you own your home, we will attend to assess and resolve it.

  • Initial callout to assess the issue is free
  • If we can fix it there and then, no cost
  • Any parts or materials needed — supplied at no cost
  • Labour beyond initial visit charged at standard day rate
  • Written estimate before any chargeable work begins

No surprises. We will tell you upfront what any chargeable work will cost, and you can decide whether to proceed. There are no hidden fees and no pressure.

Transparency

What the guarantee covers – and what it does not

We are going to be straight with you about both sides of this, because a guarantee that does not state its limits honestly is not worth reading.

Covered

  • Any defect in our installation workmanship
  • Any product or fitting we supplied that develops a genuine functional fault
  • Failure of any product to perform its intended function
  • Replacement parts at no cost, for the life of your ownership

Not Covered

  • Fair wear and tear — surface scratches, cosmetic discolouration that does not affect function
  • Damage caused by misuse or accidental damage
  • Damage caused by work carried out by a third party after your installation
  • Normal maintenance, such as replacing silicone, cleaning filters, or regrouting
  • Products that have been modified or repaired by anyone other than us

If a product we installed is discontinued by the manufacturer, we will supply an equivalent replacement of comparable quality and specification. We will always discuss any substitution with you before proceeding.

Making a Claim

How to make a claim

Contact us by phone or email and describe what the issue is. You do not need to fill in a form or go through a third party. You deal with us directly.

We will acknowledge your claim within two working days and agree an appointment with you. We aim to be on site within five working days of your call and to have the issue fully resolved within 30 working days. If a specialist part takes longer to source, we will keep you updated throughout.

Call Us

Speak directly to our friendly team.

0800 112 5280

Mon–Fri: 8:30am – 5:30pm
Sat: 9am – 1pm

We aim to answer calls between 8am and 6pm Monday to Friday.
If you call outside those hours, leave a message and we will call back the next working day.