Home / How it Works

Three steps. One team. No loose ends.

We handle everything from the first visit to the finished bathroom. Here is exactly what to expect.

01

Design

We visit your home, understand what you want, and produce a fully tailored design and quote.

02

Installation

Our vetted fitters handle everything. When they leave, your bathroom is finished and ready to use.

03

Aftercare

Your lifetime guarantee starts the day we finish. We stay available for anything you need after that.

We are a small team, and that is a strength. You deal with the same person throughout your project. The person who answers the phone when you call is the same person who visits your home, designs your bathroom, prepares your quote, oversees your installation, and picks up when you call afterwards. They know your home, your taste, and your priorities, because they heard them from you, first-hand.

01

Design

From first contact to a quote in your hand

Our Brochure

The first step is having a look through our free brochure. This will give you a more detailed view of how things work, and provide you with extensive design inspiration to help you build your dream bathroom. Don't worry too much about deciding on everything you need at this point. Your dedicated designer will be along soon to advise on the details.

Home Visit

The next step is a free home visit. One of our team comes to you, looks at your bathroom, and spends time understanding exactly what you want from it. There is no pressure and no obligation to proceed.

During the visit we take measurements, discuss your design preferences, talk through any practical requirements, and answer any questions you have. Most visits take between one and two hours, though some take a little longer if there is a lot to work through. Come with as many questions as you like. Our design team will always bring samples so you can see and feel the products before committing.

Quote & Follow-Up

In most cases we will give you a written quote before we leave. If there is anything technically complex that we need to check with our fitting team first, we will follow up within 48 hours. Either way, you will have a clear price in writing before you make any decision.

If you want more time to think, that is completely fine. There is no deadline and no sales pressure. If you would like a second visit to go over anything, we will arrange it.

Home Visit

What to expect from a home visit

We know that inviting someone into your home is not a small thing. Here is exactly what happens so there are no surprises.

Before the Visit

  • We confirm your appointment by phone or email, whichever you prefer
  • We will tell you who is coming and give you a direct number to reach them on
  • You do not need to prepare anything or clear the bathroom
  • We just need access to the room
  • If you would like a family member or friend there with you, please do invite them along

During the Visit

  • One person from our team attends
  • They handle both the design consultation and the technical survey
  • Measure the bathroom and assess existing layout, plumbing, and access requirements
  • Talk through your priorities: design style, specific features, accessibility
  • Show you material samples and finish options
  • Answer any questions about the process, products, or installation

After the Visit

  • In most cases you will have a written quote before our team member leaves
  • If anything needs checking with our fitting team first, quote within 48h
  • We follow up with a phone call to make sure you have everything you need
  • If you want to go ahead, we move to installation planning
  • If you are not ready, there is no pressure. We are here when you are.

What the visit costs: Nothing. The home visit is completely free, with no obligation. If you decide not to proceed, there is no charge.

02

Installation

Fully managed from start to finish

Once you confirm you want to go ahead, we schedule your installation and handle everything from that point. You do not need to source anything, manage anyone, or coordinate between trades. That is our job.

Installation is carried out by our fitting team, a combination of directly managed fitters and vetted specialist contractors depending on the work required. Every fitter we use has been selected for their quality of finish and their conduct in customers' homes. We take both seriously.

We will give you a clear installation schedule before work begins so you know exactly what is happening each day. If anything changes during the installation, we will tell you straight away.

When the installation is complete, we do a walkthrough with you before we leave. We want you to be completely satisfied with the finished bathroom before we consider the job done. If anything is not right, we will fix it before we go.

03

Aftercare

Your lifetime guarantee starts here

Our commitment to you does not end when the installation does. Every bathroom we install comes with our lifetime guarantee, which covers the installation and the products we supply for as long as you own your home.

If anything goes wrong, you contact us directly. Not a call centre. Not a warranty claims department. The same team who installed your bathroom.

We will also follow up with you in the weeks after installation to make sure everything is working as it should. If you have any questions about using the products or want anything adjusted, we will sort it.

Full details of what the guarantee covers and how to make a claim are on our guarantee page.

See Our Guarantee

Ready To Get Started?

Call us free0800 112 5280 Browse FirstRequest Your Free Brochure Book onlineBook A Free Home Visit

Book a free home visit and one of our team will come to you, take a look at your bathroom, and give you a written quote before they leave. No obligation, and no sales pressure.

Or request our free brochure if you want to take your time and look through everything first.